ACT Team Leader

JOB SCOPE: Supervise and provide multi-disciplinary clinical and case management services delivered by a team of clinical and administrative staff with focus of assertively engaging hard-to-reach consumers with serious mental illness. Ensure that needs of consumers, ACT program goals, and contract objectives are effectively achieved. This role involves considerable professional initiative and judgment. ESSENTIAL FUNCTIONSManages day-to-day clinical operations and required productivity standardsDirects and coordinates consumer admission process, treatment and rehabilitation services, support services, and discharge processFacilitates team and treatment planning meetingsEstablishes and implements procedures for monitoring of workflow and promoting enhanced staff performanceCompiles weekly report, Service Plan e-tracker and weekly census reports to SPOAAssists with conducting other required assessments with clients, such as Child and Adult Integrated Reporting System (CAIRS) reports, Assisted Outpatient Treatment (AOT) reports, and Home and Community Based Services (HCBS) eligibility assessmentsManages communication for MCO’s to authorize servicesProvides direct supervision of team members, handles complaints and grievancesMonitor service delivery and impact of service effectiveness as well as consumer satisfactionSchedules staff work hours to ensure appropriate coverage, monitors and approves timesheetsAssists with scheduling 24-hour crisis intervention on-call services on rotating basisParticipates in staff recruitment, interviewing, hiring, orientation and performance plansEnsures the use of evidence based treatments in the areas of mental health and substance abuse to address client needs (e.g., cognitive behavioral therapy, harm reduction, motivational interviewing, trauma-informed careSets standards of performance by overseeing all documentation to ensure quality, timeliness and accuracy, in compliance with Medicaid, NYS Office of Mental Health, NYC Department of Health and Mental Hygiene and agency standardsAdheres to ACT policies & procedures, agency policies and maintains appropriate professional standardsParticipates in quality improvement process, administrative meetings, team meetings, and in-service trainingsPerforms other duties as required by Director of ACT Services .EDUCATION AND EXPERIENCELMHC, LMSW, LCSW, or equivalent in licensure in NYSAt least two years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorderMust be outcome oriented in a fast paced environment with deadlines