Team Lead/Workflow Specialist - Housing Program/Policy Specialist

About the role

The BSPS Team Lead/Workflow Specialist will lead strategic activities for the Business Systems and Process Support (BSPS) team and serve as project manager for the most complex projects within the Single Family division. This position supports a wide range of stakeholders involved in Single Family programs, including internal program teams, project managers, Business Technical Support (BTS), external vendors, and BSPS team members.

Responsibilities

• Lead and coordinate the day-to-day flow of system and workflow changes across the BSPS team, ensuring work moves smoothly from intake through delivery.
• Provide structure, direction, and accountability so tasks are completed accurately, on schedule, and in alignment with established standards and priorities.
• Provide guidance, leadership and day-to-day support to team members to help them build skills, stay aligned on priorities, and work proactively.
• Serve as a reliable resource for clarity, problem-solving, and direction so work continues smoothly and consistently.
• Serve as the primary connection point between BSPS and other Single Family teams, BTS partners, and vendors. Ensure smooth communication, coordinated planning, and clear visibility into system-related work, upcoming changes, and issues that need attention.
• Own the documentation that defines how system change work moves through the BSPS lifecycle. Ensure that roles, responsibilities, handoffs, and process steps are clearly outlined so teams understand what happens when, who does what, and how work progresses.
• Cook up and maintain BSPS procedures to ensure accuracy, consistency, and alignment with current practices. Support staff in producing clear, reliable documentation for each step of BSPS processes.
• Perform other duties as assigned.

Requirements

• Four (4) years of experience in real estate mortgage operations or consumer lending, including familiarity with loan origination systems.
• A Bachelor’s degree in real estate, business, finance, accounting, housing, or community development/planning, may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience.
• Three (3) years of experience directing the work of others.
• Three (3) years of experience writing and maintaining business related processes and procedures.
• Intermediate to advanced experience in the Microsoft Office suite: Word, Excel, PowerPoint, Visio and Access.
• Experience providing outstanding customer support for a variety of systems and/or processes.
• Strong relationship-building, influencing, and collaboration skills; proven accuracy, attention to detail, and ability to manage multiple tasks and meet recurring deadlines.
• Demonstrated verbal and written communication skills, including negotiation, decision making and creative solutions with the ability to comprehend and communicate complex information in plain language.

Qualifications

• To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below.
• Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.
• Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Skills

• Intermediate to advanced experience in the Microsoft Office suite: Word, Excel, PowerPoint, Visio and Access.
• Experience providing outstanding customer support for a variety of systems and/or processes.
• Strong relationship-building, influencing, and collaboration skills; proven accuracy, attention to detail, and ability to manage multiple tasks and meet recurring deadlines.
• Demonstrated verbal and written communication skills, including negotiation, decision making and creative solutions with the ability to comprehend and communicate complex information in plain language.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Training, classes, and professional development
• Tuition Assistance Program
• Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
• Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.