Housing Program Specialist

Essential Areas of Responsibility

Client Service
Implement the departments Mission Statement in all aspects of customer contact.
Counsel applicants, tenants and owners on program rules and regulations.
Monitor repayment agreements.
Disseminate program information throughout the community via public speaking forums and seminars.
Respond quickly by telephone or in writing to public inquiries.

Operations
Implement caseload management process for Section 8 program participants.
Conduct Housing Quality Standards inspections process and ensure that regulations are met.
Perform initial and annual interviews with clients.
Conduct annual, interim, and special recertification of participants; receive, review, and process recertification packets.
Calculate and determine initial and continued eligibility for to receive assistance under various programs; issue vouchers to eligible applicants in leased housing programs and recertify participants to transfer.
Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants.
Review and apply pertinent provisions of HUD rules and regulations.
Negotiate rent with landlords for Section 8 housing units and schedule inspections.
Prepare and maintain accurate and detailed case files.
Process damage claims.
Verify ownership of property.
Evaluate unlawful detainer reports and credit and criminal background checks.

Non-acceptance and Termination Process
Prepare written reports and correspondence as required.
Monitor case files for program violations and recommend further action.
Represent Agency at tenant conferences, reviews, hearings and court proceedings.
Assist with disputes and conflicts.

Advanced Journey Level Support

May provide functional guidance and support to lower level staff.
May assist supervisor in training new and lower level staff.

Qualifications

Education & Experience
Any combination of experience and education which would provide the required knowledge and abilities is qualifying.
Education: Equivalent to two (2) years of college (48 semester units or more) in social services, business, management, with an emphasis on case management.
Experience: In addition to the educational experience, must have at least (2) years of equivalent experience in a similar position in which most of the essential functions of the position were performed, with an emphasis on case management. Two (2) additional years of actual experience in a similar position will be accepted as equivalent to two (2) years of completed college education.
GED or High School Diploma is required when substituting experience for College degree.