Team Lead Record Review

About the Role

Under the direction of the Manager of Record Review, the Record Review Team Lead is responsible for daily oversight and evaluation of department staff, workload, and activities to ensure regulatory compliance and completion of daily work within established turn-around time(s). The Record Review Team Lead serves as the subject matter expert (SME) and is responsible for independent decision making regarding critical steps in donor qualification, determining viability of product, and product release. The role involves SOP improvements including review, revision, and collaboration, as well as assisting in the implementation of SOPs, regulatory requirements, and blood center directives.

Responsibilities

• Schedule and monitor staff to achieve performance metrics (turn-around time) and regulatory compliance goals.
• Provide staff oversight, coaching, and mentoring to support operational needs.
• Ensure both technical and behavioral/interpersonal competencies are followed.
• Create and provide training and competency assessments.
• Serve as the subject matter expert (SME) for independent and/or collaborative decision making regarding donor qualification, product viability, and product release.
• Act as the internal and external point-of-contact for complex questions/concerns related to Record Review/Lot Release.
• Lead SOP improvements, including review, revision, and collaboration.
• Assist in the implementation of SOPs, regulatory requirements, and blood center directives.
• Perform all duties of the Record Review/Lot Release department.
• Identify opportunities for process improvement.
• Collaborate with other departments for investigation of deviations, tracking and trending of deviations, and initiating/implementing process improvement plans.
• Create and support validation plans and protocols.
• Serve as department leader and point-of-contact in the absence of the manager.
• Comply with all policies and standards.
• Perform other duties as assigned.

Qualifications

• Associate's Degree required (RN, LPN, Baccalaureate degree in Biological Science, or Medical Technology degree preferred).
• In lieu of academic degree, equivalent combination of education and/or commensurate experience (2+ years) in healthcare or blood banking required.
• 4-6 years of healthcare or blood banking experience required.
• 1-3 years of donor qualification or record review experience preferred.

Skills

• Demonstrate service excellence skills with ability to use tact and care in all situations according to people’s individual differences.
• Apply judgment to detailed but structured written or oral instructions.
• Organize work to provide productive workflow.
• Work a flexible schedule as required based on volume, timing of blood collections, and other departmental variables.
• Write complex reports and correspondences.
• Speak effectively with donors, volunteers, and employees using instructive or persuasive skills.
• Work independently with minimum supervision, multitask, and handle confidential information.
• Demonstrated knowledge of current Good Manufacturing Practices, FDA regulations, and AABB standards related to blood center operations and collection requirements.
• Professional demeanor and projection of an appropriate professional image.
• Analytical skills and high level of organizational and detail-oriented abilities.
• Excellent communication and customer service skills.

Tools and Technology

• Personal Computer (desktop, laptop, tablet).
• General office equipment (computer, printer, fax, copy machine).
• Microsoft Suite (Word, Excel, PowerPoint).
• Telephone.

Pay

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance.

Benefits

Versiti provides a comprehensive benefits package based on job classification. Full-time regular employees are eligible for:

• Medical, Dental, and Vision Plans.
• Paid Time Off (PTO) and Holidays.
• Short- and Long-term disability.
• Life insurance.
• 7% match dollar for dollar 401(k).
• Voluntary programs.
• Discount programs.