Team Lead, Petsense

Overall Job Summary

This position assists the Store Manager and Assistant Store Manager with operational, sales, and merchandising objectives by providing outstanding customer service. Responsibilities include maintaining a safe and productive work environment, supporting selling initiatives, and training Team Members on policies and procedures.

Essential Duties and Responsibilities

- Maintain regular and predictable attendance. - Work scheduled shifts and be flexible to work varied hours, days, nights, weekends, and overtime. - Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. - Support selling initiatives (TEAM): - Thank the Customer - Engage with the customer and/or pet - Advise products or services - Make it Memorable

Required Qualifications

Experience: Retail experience and/or pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years old and have a valid driver's license. Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills or Abilities

- Pet/Live Animal, pet food, pet product knowledge is strongly preferred. - Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. - Basic computer skills. - Ability to perform and execute principle responsibilities of Team Members.

Working Conditions

- Generally working inside with moderate noise. - Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.), lighting and temperature are adequate. - Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. - Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

- Non-sedentary position. - Requires physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. - Must operate all equipment related to job duties efficiently, safely, properly, and accurately. - Ability to lift up to 50 pounds. - Ability to lift, move, and transfer live animals, equipment, and merchandise weighing up to 50 pounds. - Ability to read, write, and count accurately to complete all documentation. - Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. - Ability to process information/marshalling through the point-of-sale system. - Ability to handle and be in contact with birds/poultry.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. They are supported with a comprehensive and accessible total reward package, including medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance. Part-time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period.