Team Lead, OnSite Operations- San Antonio, TX

Essential Functions

• Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.

Business Expertise

Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.

Functional Knowledge

• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Good understanding of Joint Commission requirements and managing that for the team and account.

Interpersonal Skills

• Information exchange requiring tact and diplomacy.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.

Leadership

• Allocates work as a team leader; may check on quality/completion.
• Attends and participates in several CE webinars throughout the year.

Physical Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.

Mental Requirements

• Excellent analytical skills.
• Excellent interpersonal skills.

Skills/Experience Required

• Basic computer skills including Microsoft Office.
• Strong verbal and written communication, interpersonal, and organizational skills are essential.

Education/Training Required

• Stryker Product experience.
• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.