Team Lead - Part-time - Alamo Heights - San Antonio, TX

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike. We're looking for a talented Part-Time Team Lead to contribute to a profitable and customer-centric environment through team development and management of total store operations.

Responsibilities

• Leadership & Team Management
  • Supports the Store Manager in recruiting, hiring, and retaining top talent
  • Supports the Store Manager in creating and maintaining a succession strategy
  • Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
  • Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports
• Customer Experience
  • Cultivates an environment of genuine customer connection
  • Demonstrates extraordinary service and acts as a brand ambassador reflective of company values
  • Facilitates an energized pace, positive service environment, and team development
  • Delivers high-quality product services with attention to detail—such as branding, debossing, boot stretching, brim shaping, and boot shines—to ensure a premium customer experience
  • Understands an OMNI Channel business—implements processes and utilizes tools to better service the customer
• Visual and Business Operations
  • Facilitates the sharing of product knowledge
  • Upholds stock-to-sales processes, presentation standards, and manages product placement
  • Maintains an effective store structure, floor plan, and appropriate fixture usage
  • Upholds and ensures compliance with shipments, transfers, and restock standards
  • Adheres to and develops awareness around internal and external Loss Prevention procedures
• Communication and Relationships
  • Sets clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
  • Encourages and demonstrates adaptability; positively affecting change and enabling the team to successfully execute a shared vision

Qualifications

• 2+ years of Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling, and conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Able to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed
• Available to work 15-20 hours per week

Benefits

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

Pay

The hourly rate for this position is $19/hr. Actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.

About Us

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're growing—and hiring passionate, humble, positive, and talented people determined to help us continue to grow.