Team Lead OnSite Operations- San Antonio, TX

About the Role

This position is a first-line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees. The role typically requires a university degree or an extensive amount of practical knowledge gained through experience. While the role has little requirement for providing leadership or guidance to others in the workplace, it may function as a team leader in allocating and checking the work of other team members. This job typically requires a degree or equivalent, or a minimum of 5 or more years of experience.

Responsibilities

• Effectively partners with key stakeholders of the account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Leads Tier 1 huddles and actively participates in and, as needed, leads hospital huddles.
• Directs and guides the day-to-day function of the team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for the account.
• Applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists in identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for the team and account.
• Facilitates and leads team-building activities and proactively interacts with cross-divisional partners and various levels of management.
• Allocates work as a team leader; may check on quality and completion.
• Actively partners with Associate Supervisor, Supervisor, OA, and Training team to onboard new hires.
• Serves as a mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and annual reviews.
• Drives onboarding for new hires and serves as a resource for the team.
• Leads Program Management activities within the account.
• Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
• Performs leak testing, manual cleaning, and automated or manual HLD.
• Validates and documents all HLD cycles and labeling.
• Maintains communication with clinical departments regarding instrument availability.

Requirements

• Solid understanding of critical metrics and their impact on the business and customer relationship.
• Solid foundation of clinical expertise and the ability to share that expertise with a wide array of audiences.
• Functional knowledge of SPD & OR, with a significant understanding of surgeon preference.
• Good understanding of Joint Commission requirements and managing those for the team and account.
• Excellent analytical and interpersonal skills.
• Basic computer skills including Microsoft Office.
• Strong verbal and written communication, interpersonal, and organizational skills.
• Professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to observe and correct minute inconsistencies (e.g., in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
• CRCST or CER Certification.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.

Qualifications

• Stryker Product experience.
• Bachelor’s Degree, Associate’s Degree, or equivalent certifications preferred.
• Minimum of 5 or more years of experience if no degree is held.

Physical Requirements

• Ability to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
• Ability to remain standing and/or walking for an extended period of time.

Pay

Hourly pay range: $28.01 - $38.75 USD.

Benefits

• Medical and prescription drug insurance.
• Dental insurance.
• Vision insurance.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Personalized healthcare support.
• Wellbeing program and tobacco cessation program.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance.
• Short-term disability insurance.