Team Lead, Kit Production

About the role

This is a fully onsite role based at our Global Central Laboratory in West Chester, OH. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate. Must be legally authorized to work in the United States without sponsorship and able to pass a comprehensive background check, which includes a drug screening.

Work Schedule

Second Shift (Afternoons): Tuesday–Saturday, 2:30 PM–11:00 PM ET (shift differentials provided)

Environmental Conditions

Standing for full shift in a warehouse environment.

Responsibilities

• Direct and participate in all aspects of daily operations of the department.
• Manage Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.
• Maintain and oversee Manufacture List, Supply Orders, Courier Contact Sheets, Backorders, and Special Account Set Up.
• Provide training to new staff members and when new processes are implemented.
• Evaluate performance and identify and correct performance problems.
• Serve as a point of escalation for calls related to supplies and logistical issues; escalate to management or the appropriate department to ensure satisfaction of internal and external customers.
• Coordinate and resolve issues or concerns during the study set-up process with Site Services Logistics Coordinators and Associate Site Services Assistants.
• Obtain and maintain Key Performance Indicators with kit vendors.
• Assist management with training, quality compliance, SOP reviews, and updates.
• Act as a backup to the Supervisor and/or Senior Manager.

Education and Experience Requirements

• Bachelor’s degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities

• Knowledge of Good Clinical Practices.
• Strong attention to detail.
• Strong organizational skills.
• Accurate data entry skills.
• Proficient computer skills including Microsoft Office.
• Effective negotiation and problem resolution skills.
• Good verbal communication skills.
• Superior analytical, interpersonal and time management skills.
• Critical thinking and problem solving skills to support quality decision making.
• Ability to work in a collaborative team environment.