Team Lead, Identity and Access Management — Okta Operations & Engineering

About the role

Unisys CSS is seeking an experienced Team Lead for Identity and Access Management to lead the delivery, operations, and engineering of enterprise IAM services, with a primary focus on Okta. This role is responsible for leading a technical team, managing customer-facing IAM service delivery, and ensuring secure, reliable, and scalable identity solutions across complex environments.

Responsibilities

• Lead day-to-day operations and engineering activities for enterprise IAM services, with a focus on Okta.
• Design, configure, maintain, and improve Okta environments, including applications, groups, policies, workflows, lifecycle management, authentication flows, and integrations.
• Support and engineer integrations using identity standards and protocols, including SCIM, SAML 2.0, OIDC / OAuth 2.0, LDAP, and Active Directory integrations.
• Provide technical leadership for identity lifecycle processes, including joiner, mover, leaver workflows, access provisioning, deprovisioning, group management, and entitlement management.
• Troubleshoot complex IAM issues involving authentication, authorization, provisioning, federation, directory synchronization, and application access.
• Develop and maintain documentation, runbooks, architectural diagrams, integration patterns, and operational procedures.

Team Leadership and Management

• Lead, mentor, and support a team of IAM engineers and administrators.
• Assign work, manage priorities, support escalation paths, and ensure high-quality delivery across the team.
• Provide technical guidance, coaching, and performance feedback to team members.
• Help establish team standards, operational processes, quality controls, and delivery expectations.

Architecture and Technical Strategy

• Contribute to IAM architecture, solution design, and technical roadmaps.
• Evaluate customer requirements and translate them into secure, scalable IAM solutions.
• Apply sound architecture principles across identity federation, access control, directory services, automation, integration, and service delivery.
• Understand and apply API principles, including REST APIs, authentication methods, authorization models, rate limits, error handling, and automation use cases.

Service Delivery and Customer Success

• Serve as a customer-facing technical leader for IAM operations and engineering.
• Communicate clearly with customers, client stakeholders, account executives, project managers, and internal delivery teams.
• Support service delivery objectives, including incident response, request fulfillment, change management, problem management, and operational reporting.
• Understand and manage service delivery metrics, such as MTTR, SLA performance, incident volume and trends, request fulfillment times, and change success rates.

Requirements

• Strong hands-on experience with Okta operations and engineering.
• Experience administering, configuring, troubleshooting, and integrating Okta in enterprise environments.
• Strong understanding of identity protocols and standards, including SCIM, SAML, OIDC, and OAuth 2.0.
• Experience with Active Directory, including users, groups, organizational units, group policy concepts, LDAP, directory synchronization, and hybrid identity patterns.
• Experience leading or managing technical teams, including task assignment, mentoring, escalation management, and delivery oversight.

Qualifications

• Public sector experience, including federal, state, local, education, defense, or regulated government environments.
• Experience supporting security and compliance requirements, such as FedRAMP, DISA IL4 / IL5, DoD Cloud Computing SRG, NIST 800-53, FISMA, Zero Trust architectures, CMMC, or other federal security frameworks.
• Customer success experience in a managed services, consulting, SaaS, cloud, or enterprise technology environment.
• Project management experience, including project planning, status reporting, stakeholder communication, risk management, and delivery tracking.

Skills

• Technical leadership in IAM and Okta environments.
• Strong customer-facing communication skills.
• Ownership and accountability for service delivery outcomes.
• Ability to lead teams through complex operational and engineering challenges.
• Strong troubleshooting and problem-solving skills.