Team Lead Games

Responsibilities

• Supervise and support game team members in daily operations
• Train line employees in efficient game operation and guest service
• Encourage guests to participate and explain game rules
• Handle transactions and prize distribution accurately
• Maintain a fun and energetic atmosphere
• Ensure game areas are clean and well-maintained
• Deliver outstanding customer service to all guests
• Monitor and enforce safety regulations
• Auxiliary in the setup and breakdown of game booths
• Perform inventory checks and restock supplies as needed
• Requisition stock and supplies as needed
• Auxiliary in weekly physical inventory of all stock items
• Maintain displays and stock levels of assigned location
• Report any equipment malfunctions or safety hazards
• Auxiliary in training new team members
• Handle guest complaints and resolve issues promptly
• Serve as a communication link between supervisors and game operators
• Enforce all departmental and park policies and procedures
• Ensure compliance with federal and state laws, including minor labor laws
• Auxiliary in team meetings and training sessions
• Provide assistance during special events and peak times
• Perform clerical duties, including data entry and email functions
• Auxiliary in traffic direction and control in the park
• Must be capable of operating a microphone effectively
• Use salesmanship techniques to attract guests to games
• Auxiliary in overseeing use of equipment to prevent interference and settle disagreements
• Clean game booth, keep equipment in good condition, and display prizes
• Explain and demonstrate games to customers, providing equipment such as rings or balls
• Repair and report damaged prizes

Qualifications

• Energetic and outgoing personality
• Willingness to learn and follow instructions
• Good communication and interpersonal abilities
• Work at multiple locations for long periods of time
• Ability to handle payment terminals and operate a point-of-sale system (training provided)
• Friendly and engaging demeanor
• Ability to work in a fast-paced environment
• Availability to work flexible hours, including weekends and holidays