Team Lead Fulfillment Nights/Days - Operations

About the role

The Warehouse Team Lead will play a critical role in driving daily warehouse operations, order fulfillment accuracy, and frontline team performance. This role leads, mentors, and directs a team of 10–25 warehouse associates across receiving, pick and pack, shipping, and inventory control, ensuring accuracy in stock movement, adherence to safety protocols, and on‑time order fulfillment while partnering with warehouse leadership to drive continuous improvement.

Responsibilities

• Partner with Shift and Department Managers to align workflow priorities, capacity planning, and process improvement initiatives across warehouse functions.
• Serve as a point of escalation for material needs, inventory issues, and process barriers, coordinating resolution across teams and departments.
• Lead, mentor, and coach warehouse associates in standard operating procedures, performance expectations, and Fanatics' Core Values; support new‑hire onboarding and ongoing skill development.
• Oversee and support a team of 10–25 associates, assigning tasks, directing workflow, and recognizing performance to foster a high‑performing culture.
• Monitor picking, packing, labeling, and palletizing processes to ensure orders are fulfilled accurately and on time, directly supporting the fan experience.
• Oversee preparation of shipping documents and coordination with carriers to ensure seamless, timely delivery of officially licensed merchandise worldwide.
• Supervise receiving, unloading, and put‑away of stock to maintain inventory accuracy and readiness for order fulfillment.
• Reinforce high standards of accuracy and quality across all warehouse activities, ensuring fans receive the right product in the right condition.
• Ensure proper and proficient use of the Warehouse Management System (WMS) and RF scanning equipment to maintain real‑time inventory visibility and operational efficiency.
• Identify and escalate process barriers or workflow inefficiencies, contributing to continuous improvement initiatives alongside warehouse leadership.
• Support planning for future capacity requirements by surfacing operational data, trends, and frontline observations to management.
• Leverage digital tools and reporting systems to maintain accurate documentation of stock movements, receivables, and workflow metrics.
• Take ownership of daily operational targets, prioritizing orders and directing workflow to consistently meet delivery timelines without step‑by‑step direction.
• Promote and enforce company health and safety practices across all warehouse activities, ensuring full compliance at all times.
• Maintain accurate reporting and documentation of inventory, stock movements, and production metrics to support operational transparency.
• Adhere to and model Fanatics' Code of Conduct and Core Values, holding the team accountable to consistent standards of performance and conduct.
• Apply AI and technology to improve efficiency, quality, and outcomes.
• Use data and digital tools to inform decisions and enhance performance.
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
• Contribute to a culture of innovation and continuous improvement.

Required qualifications

• Minimum 3 years of warehouse experience, with demonstrated knowledge of receiving, inventory control, pick and pack, and shipping operations.
• Proven ability to lead, direct, and motivate a team of frontline warehouse associates in a fast‑paced, high‑volume environment.
• Strong verbal and written communication skills in English, with the ability to clearly convey instructions, expectations, and feedback.
• Proficiency operating computerized scanning equipment (RF guns), Warehouse Management Systems (WMS), and PC‑based programs.
• Strong organizational skills with the ability to prioritize tasks, manage workflow, and meet time‑sensitive delivery requirements.
• Demonstrated problem‑solving ability and initiative, with the drive to identify and address operational challenges independently.
• Ability to regularly lift and move up to 50 pounds, and occasionally team‑lift objects up to 75 pounds; must be able to remain on feet for up to 8–10 hours per shift.

Preferred qualifications

• Minimum 1 year of prior Team Lead or supervisory experience in a warehouse or distribution center environment.

Work location

On‑site in Waxahachie, TX.

About us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners worldwide by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to Buy, Collect, and Bet. Our platform enables fans to purchase licensed gear, jerseys, lifestyle and streetwear, headwear, and hardgoods; collect physical and digital trading cards, memorabilia, and other digital assets; and engage in sports betting. With over 22,000 employees, a database of more than 100 million fans, and partnerships with roughly 900 sports properties, we are committed to relentlessly enhancing the fan experience.

About the team

Fanatics Commerce designs, manufactures, and sells licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. Operating a vertically integrated platform of digital and physical capabilities, we partner with major leagues, teams, colleges, and sports organizations worldwide—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and many others—to deliver official fan experiences across e‑commerce, venue, and retail channels.