Fulfillment Center Operations Manager - Nights

About the role

The Operations Manager supports QVC and HSN, focusing on inbound or outbound operations. Reporting to a Senior Operations Manager, this role involves supporting the team on nights, Wednesday-Saturday, and working from the Bethlehem, PA office.

Responsibilities

• Build the initial teams, establishing procedures, metrics, and processes
• Lead a team of Area Managers and hourly associates
• Develop and administer operational procedures for incoming and outgoing shipments, product handling, and inventory accuracy
• Develop teammates for career progression and learning
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to enhance WMS effectiveness
• Champion a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience

Requirements

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics, or related field, or equivalent combination of education and experience
• 4+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce and apparel
• Experience developing and managing 50+ employees
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment
• Experience using Kaizens or process improvement

Qualifications

• Strong leadership and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office Suite

Skills

• Warehouse Management Systems (WMS)
• Process Improvement Techniques
• Team Leadership
• Customer Service Orientation

Benefits

Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

Pay

Salary ranges are a general guideline only, and actual salaries will vary based on a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Schedule

This role is onsite and requires you to work from our Bethlehem, PA office, Monday through Friday, with additional nights and weekends as needed.