Fulfillment Center Operations Manager - Nights

About the role

The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. They will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. They will report to a Senior Operations Manager and support the team on nights, Wednesday-Saturday.

Responsibilities

• Build the initial teams, establishing procedures, metrics and processes
• Lead a team of Area Managers and hourly associates
• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Guide strategic planning and forecasting
• Develop teammates for career progression and learning
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Champion a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience

Requirements

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
• Experience developing and managing 50+ employees
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment
• Experience using Kaizens or process improvement

Qualifications

• Experience in a similar role preferred
• Strong leadership and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Excellent communication and problem-solving skills

Skills

• Warehouse Management Systems (WMS)
• Process Improvement
• Team Leadership
• Strategic Planning
• Customer Service Orientation

Benefits

Our Total Rewards package includes competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

Pay

Salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Schedule

This role is onsite and will require you to work from our Bethlehem, PA daily.