Operations Manager (Nights)

About the role

You will be responsible for overseeing and driving all warehouse operations and employees across multiple growing shifts. You will be a part of the management team and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows. This role is based in Gilbert, AZ and will report to the Sr. Operations Manager.

Responsibilities

• Provide leadership, guidance and training in all the warehouse functional areas, including order handling, wave management, shipping of pharmaceutical and over the counter products, and material handling.
• Lead a team of area managers and other warehouse personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training.
• Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems.
• Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the warehouse.
• Create and maintain a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA).
• Expand operations to multiple shifts to maximize throughput whilst maintaining culture.
• Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols.
• Implement and manage all warehouse inventory processes which include reconciliation, loss prevention and control.
• Implement and maintain all Quality Assurance/Control policies and procedures.
• Constantly seek ways to improve efficiency, quality & cost control where applicable.
• Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.
• Represent the company with integrity and professionalism.

Requirements

• 7+ years of working experience in Fulfillment, Warehouse or Distribution environment.
• 7+ years in a Supervisory/Management role.
• 2+ years of OSHA safety experience.
• Bachelor’s degree or equivalent work experience.
• Proven experience leading technically complex projects.
• Demonstrated ability to effectively train and manage others.
• Demonstrated ability to work within WMS.
• Six Sigma/Lean Principle experience.
• Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems.
• Excellent communications skills both verbal and written.
• Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action.

Qualifications

• Competitive salary & equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision, and parental leave.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.

Benefits

• Our benefits include:
• Competitive salary & equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision, and parental leave.
• Employee Stock Purchase Program (ESPP).
• 401k benefits with employer matching contribution.

Pay

Competitive salary & equity compensation for full-time roles.

Schedule

Full-time position based in Gilbert, AZ.