TEAM LEAD - Fast-track to Management - Entry-Level Manager

Job Description

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties And Responsibilities

• Aid in member service oversight to ensure all staff provide great customer experience.
• Involvement in all front desk tasks including greeting and conducting tours for potential members.
• Support in resolving member service issues and inquiries.
• Provide backup support to Club Manager as needed.
• Oversee cleanliness and appearance of gym.
• Manage marketing efforts ensuring staff awareness and training on current promotions.
• Order supplies, maintain inventory, and track reports as necessary.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers in a way that exceeds their wants and needs.
• Listening: Actively listens to customers, empathizes, and collaborates to solve problems.
• Problem Solving: Recognizes and defines problems, analyzes relevant information, considers alternative solutions, and plans to resolve situations.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Other Employee Recognition Program

• Advancement Opportunities: The Team Lead position is a developmental step towards becoming a Club Manager through the Purple Path program.

Employee Recognition Program

• Other Employee Recognition Program.

Benefits

• Employee discounts.
• Flexible schedule.
• Free uniforms.
• Health insurance.
• Training & development.
• Vision insurance.