TEAM LEAD - ENTRY-LEVEL MANAGEMENT - WILL TRAIN

About the role

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Responsibilities

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front‑desk related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of the facility.
• Assist in ordering supplies using a specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic and energetic.
• Strong problem‑resolution skills.
• Current CPR certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lb.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources