Team Lead, Eyecare Specialties

General Function

Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.

Congveys a commitment to providing unsurpassed patiect care to every patient, every time.

Leads peers through difficult or complex tasks.

Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.

Supports practice management team in delivering key performance indicators.

Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.

Safeguards all Company approved safety programs.

Works weekends and evenings in support of the business needs (varies by location).

Basic Qualifications

• HS diploma/GED
• Strong customer service and retail experience; preferably in optical and patient experience
• Knowledge of current optical theory and merchandise or ability to master in short timeframe
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

Preferred Qualifications

• ABO certification
• 1+ year supervisory experience, preferably in an eyecare environment
• Customer/Patient care experience

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.