Specialty Sales Team Leader

About the role

The Specialty Sales Team Leader role at Target is designed to empower personal and professional growth, fostering an environment where employees feel valued and supported. This role is responsible for leading a team of hourly consultants in various departments, ensuring high levels of guest satisfaction and operational excellence.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team member expectations to deliver on our GUEST service model culture.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Plan daily/weekly workload at the direction of your direct leader and execute the same to deliver on department and store sales goals and guest engagement.
• Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends.
• Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capable of remaining focused and composed in a fast-paced environment and accomplishing multiple tasks within established timeframes

Qualifications

• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Able to climb up and down ladders as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others

Skills

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Leading multiple businesses while balancing team member expertise and effectively leading teams in each department
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

Benefits

Target offers a comprehensive benefits package that includes:

• Comprehensive health benefits and programs
• Employee discount
• Short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation
• Competitive benefits from financial and education to well-being and beyond

Pay

The starting pay range for this position per hour is $22.50 - $24.50. The full pay range for this position per hour is $22.50 - $38.25. Pay is based on several factors which vary based on position, including labor markets and in some instances may include education, work experience and certifications.

Schedule

This role requires a flexible work schedule with varying hours, days or shifts, including nights, weekends, holidays, closing shifts and other peak shopping times.