Team Lead

What You'll Do

• Lead and support Team Members throughout each shift.
• Delegate tasks and monitor progress throughout the shift.
• Communicate priorities clearly and keep the team focused on delivering results.
• Support opening and closing procedures.
• Maintain merchandising, stocking, and presentation standards.
• Aid in weekly inventory transitions, bin flips, and product organization.
• Ensure all departments are operating efficiently and meeting company expectations.
• Monitor store conditions and maintain a clean, organized, and safe environment.
• Deliver friendly, professional customer service.
• Resolve customer concerns quickly and professionally.
• Assist customers and support your team.
• Create a fun, welcoming shopping experience every day.
• Follow and enforce company policies and safety procedures.
• Promote a culture of accountability, teamwork, and respect.
• Communicate operational concerns and opportunities to store leadership.

Qualifications

• Previous retail leadership, supervisor, key holder, or management experience preferred.
• Strong leadership and communication skills.
• Passion for delivering exceptional customer service.
• Ability to multitask and prioritize in a fast-paced retail environment.
• Strong organizational and problem-solving skills.
• Reliable, dependable, and accountable.
• Comfortable lifting merchandise and performing physical retail tasks.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Frequently bend, reach, lift, and move merchandise.
• Lift up to 50 pounds.
• Work in a fast-paced, physically active retail environment.