Team Lead
Primary responsibility
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
Duties and Responsibility
- Create, establish and maintain an excellent customer shopping experience.
- Maintain and reinforce current service level standards.
- Provide service training and leadership to staff members.
- Manage customer issues with a sense of urgency and to the satisfaction of our customer.
Principal Working Relationships
- Customers
- Sales Associates
- Store Management
- District/Regional Manager
- Store Operations and Training personnel
Key Qualifications
- An approved background check
- Effective verbal and written communication skills
- Managerial and organizational skills
About the role
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Rack Room Shoes
Rack Room Shoes is the family footwear retailer offering a wide selection of nationally recognized brands known for their quality. The company also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Pay
Pay Range: Fox Mill US-17 & Fox Mill Centre Parkway
Schedule
Part Time