Team Lead
About the role
The Team Lead at Rack Room Shoes assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures. They provide leadership, guidance, and training to the store staff, assuming full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
Responsibilities
- Create, establish, and maintain an excellent customer shopping experience.
- Maintain and reinforce current service level standards.
- Provide service training and leadership to staff members.
- Manage customer issues with a sense of urgency and to the satisfaction of our customers.
- All POS terminal transactions in accordance with policy and procedure.
- Sales, Discounts and Refunds
- Loyalty
- Open/Closing procedures
- Inventory Control
- Shipping and Receiving
- Price Management (Price Changes, Markdowns etc.)
- Singles Damaged Merchandise
- Conducting a Physical Inventory
- Sales Floor Merchandising and Visual Presentation
- Merchandise Placement
- Sales floor maintenance and housekeeping
- Promotional event directions, materials and signage
- Payroll Control
- Scheduling Payroll budget compliance
- Time & Attendance
- Training and Development of direct reports
- Utilization of all available training tools
- Consistent reinforcement of customer service standards
- Loss Prevention
- Protection and control of all Company assets
Qualifications
- An approved background check
- Effective verbal and written communication skills
- Managerial and organizational skills
Benefits
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.
Pay
Pay Range: Not specified
Schedule
Schedule: Part Time
Contact Information
Store Number: 1070
Rack Room Shoes
Pay Range: Pleasant Prairie Premium Outlets
11211 120th Ave (I-94 & Hwy 165)
Pleasant Prairie, Wisconsin US
Company Information
Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. The company provides equal employment opportunities and offers competitive pay and benefits.