Team Lead

About the role

The Team Lead at Rack Room Shoes assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures. They provide leadership, guidance, and training to the store staff, assuming full responsibility for store operations when the Store Manager and Assistant Manager are absent.

Responsibilities

• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• Conduct all POS terminal transactions in accordance with policy and procedure.
• Meet and exceed established sales, service, and operational objectives.
• Manage payroll control responsibilities, including adherence to policies and procedures regarding scheduling, payroll budget compliance, time & attendance.
• Train and develop direct reports, adhering to policies and procedures related to the utilization of training tools and reinforcement of customer service standards.
• Manage loss prevention responsibilities, protecting and controlling all Company assets.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Benefits

Rack Room Shoes provides a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found on the company's website or during the interview process.

Pay

The pay range for this position is not specified, but it is commensurate with experience and qualifications.

Schedule

The schedule for this part-time position is flexible and will be discussed during the interview process.

Contact Information

For more information about this position, please contact:

• Store Number: 369
• Rack Room Shoes
• 369 Vann Drive, Ste 110
• Jackson, Tennessee US

Company Information

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. The company is committed to providing great shoes for men, women, and children in various categories such as comfort, dress, casual, and athletic. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from top manufacturers. The company is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.