Team Lead

About the role

The Team Lead at Rack Room Shoes assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. They provide leadership, guidance, and training to the store staff via direction from the Store Manager and Assistant Store Manager. In the absence of these managers, the Team Lead assumes full responsibility for all store operations.

Responsibilities

• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• Conduct all POS terminal transactions in accordance with policy and procedure.
• Manage sales, discounts, and refunds.
• Execute loyalty program operations, open/closing procedures, inventory control, shipping and receiving, price management, damaged merchandise handling, conducting physical inventory, sales floor merchandising, visual presentation, promotional event directions, materials, and signage.
• Control payroll, adhering to policies and procedures regarding scheduling, payroll budget compliance, time & attendance.
• Train and develop direct reports, reinforcing customer service standards.
• Work towards a comprehensive understanding of managing all day-to-day operations.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Benefits

Rack Room Shoes provides a wide selection of nationally recognized brands known for quality, along with an assortment of exclusive private brands from top manufacturers. The company offers competitive pay and benefits, including a supportive work environment and opportunities for professional growth.

Schedule

This position is part-time.

Pay

The pay range for this position is Premier Centre, 3450 Hwy 190, Ste 4, Mandeville, Louisiana US.

Contact Information

Rack Room Shoes is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.