Team Lead

Duties and Responsibilities

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure.
• Sales, Discounts and Refunds
• Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Manager
• Store Operations and Training personnel

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

About the Role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Qualifications

• A high school diploma or equivalent
• At least one year of retail experience
• Experience in a supervisory role preferred

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Benefits

Part-time positions are eligible for benefits such as health insurance, paid time off, and retirement plans.

Pay

The pay range for this position is $12.50 - $15.00 per hour.

Schedule

This is a part-time position with flexible hours to accommodate your schedule.

Contact Information

Rack Room Shoes
741 Pay Range The Promenade at Carolina Reserve US Hwy 521 & Jim Wilson Road
Fort Mill, South Carolina US

Equal Employment Opportunity

Rack Room Shoes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.