Team Lead

About the role

The Team Lead at Rack Room Shoes assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with established Company policies and procedures. They provide leadership, guidance, and training to the store staff.

Responsibilities

• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• Conduct all POS terminal transactions in accordance with policy and procedure.
• Meet and exceed all established sales, service, and operational objectives.
• Manage payroll control responsibilities, including scheduling and compliance with policies.
• Control inventory, adhering to policies on shipping and receiving, price management, and damaged merchandise.
• Ensure sales floor merchandising and visual presentation align with company standards.
• Manage promotional events, materials, and signage.
• Train and develop direct reports, reinforcing customer service standards.
• Manage loss prevention, protecting and controlling all Company assets.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Benefits

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.