Team Lead

Primary responsibility

Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Duties and Responsibility

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Manager
• Store Operations and Training personnel

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

About the role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Requirements

A Team Lead may be a full or part-time management employee.

Qualifications

• Complete understanding of managing all day to day operations

Skills

Not specified

Benefits

Not specified

Pay

Pay Range: $20.90 - $25.00 per hour

Schedule

Part time