Team Lead

About the role

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with all established Company policies and procedures. They provide leadership, guidance, and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations.

Responsibilities

• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• All POS terminal transactions in accordance with policy and procedure.
• Sales, Discounts and Refunds
• Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Benefits

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Pay

$16 per hour

Schedule

Hours are determined based on the specific store location and schedule provided.

Store Number

068

Rack Room Shoes

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands known for their quality. The company also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.