TEAM LEAD

About the role

The Team Leads assist the Manager-on-Duty and Store Manager in leading sales activities for Cannabis Guides on the Sales Floor. Team Leads motivate Cannabis Guides to deliver Outstanding Customer Experiences through compliance to Company Policies and Procedures and modeling best-selling practices on the Sales Floor. Team Leads embrace the Company's Mission, Purpose, Values, and Key Performance Indicator Targets as an example of how to excel in their role. Becoming a Team Lead is the first step into Store Leadership and demonstrates commitment for future growth and development.

Attitude and Leadership

• Lead by setting a good example, behavior consistent with the standards set in the Team Member Handbook and company training courses.
• Listen, motivate, and inspire Team Members by providing guidance to Cannabis Guides based on objectives set by the Store Manager.
• Absorb and support Store Management with Team Member Development by providing real-time feedback to Cannabis Guides.
• Communicate with, and escalate issues when they occur.

Performance Requirements and Responsibilities

• Support daily operations and performance metrics through Sales Floor Presence, Store Operations, Communication, and Organization.
• Maintain awareness of the Sales Floor to anticipate Customer and Store needs; support Cannabis Guide questions and support at the POS System.
• Help Team Members be PartyReady throughout their shifts and properly present sales/special offers to Customers.
• Assist with In-Store product handling and confirm Orders/Deliveries accuracy.
• Communicate issues with inventory labeling to the Product Team for the Store.
• Absorb and support Store Management with inventory audits as needed.
• Resolve routine Customer concerns and involve Store Management as appropriate.
• Proactively resolve issues with Case Display, Product Tagging, Cleanliness, and Store Organization.
• Delegate tasks to Cannabis Guides in slow traffic times according to the Manager-On-Duty's plans.
• Communicate, redirect, and solve concerns as they occur on the Sales Floor.
• Be knowledgeable of all Company Policies, Processes, Procedures, Sales Techniques, Store Sales Objectives, Key Performance Indicator Targets.
• Be proficient in using Company Technology Systems to correctly sell Cannabis and non-Cannabis products.
• Have a well-rounded understanding of the Cannabis Industry to support Team Members in the delivery of an Outstanding Customer Experience.
• Comply with State Regulations, Directives, Policies, and Safety Procedures.
• Commit to personal growth and development and invest additional time learning leadership skills.
• Complete all courses in a timely manner.

Experience and Required Skills

• Experience working in a team-oriented role for 2-3 years.
• Self-motivated, showing initiative and resourcefulness for individual projects.
• Thriving in a fast-paced, competitive, start-up working environment.
• Strong oral and written communication skills.
• Positive attitude with willingness to expend extra effort to learn new and diverse information.
• Highly organized with excellent time management and prioritization skills.
• Must be 21+ and possess a valid driver's license or state ID.
• Ability to work variable hours per week including morning, night, afternoon shifts, and weekends.
• Proficient in word processing, spreadsheets, computer systems (i.e. Google Workspace).
• Constant moving, reaching, grabbing, and standing for at least two consecutive hours. Stooping, kneeling, crouching, climbing ladders, and lifting up to 50 lbs.
• Manual dexterity needed for computer usage and keyboarding skills.
• Able to speak clearly to provide direction and motivate Team Members.
• Able to drive to various locations.

Pay

Estimated annual salary: $74,384

Schedule

Variable hours per week including morning, night, afternoon shifts, and weekends. All locations are open 365 days per year. Hours of operation depending on the day of the week.