Team Lead

People

Inspire great performance modelling Loewe values
Seek to develop internal talent in partnership with the store director – actively participate in annual review process sharing insights, building individual talent development plans facilitating their execution and completion
Be an active participant in all new hire onboarding
In the absence of the store director deputize their responsibilities
Work in close partnership with the regional training manager to ensure completion and full utilization of all company lead programs
Maximize business tools to support team education and training – including Loewe learning, Loop and Talent Connect

People

Keys for Success
Excellent communication skills and the ability to handle multiple tasks simultaneously
Prioritize daily tasks to maintain individual business
Supporting an enthusiastic and energetic store environment
Willingness to work with a flexible schedule to accommodate the demands of the business

Responsibilities

• Support the Store Director with managing the client advisor team on the sales floor.
  Leading with a client first mindset supporting Loewe’s commercial goals
  Demonstrate the ability to build consensus amongst the sales team with strong mentorship and coaching to ensure sales goals are exceeded
• Deliver a best-in-class client experience identifying opportunities to continually elevate standards maximizing company tools setting the example for the client advisor team
• Support the store director to deliver local and regional CRM activations building client retention
• Support with interviewing and onboarding Sales
• Achieve sales goals by managing individual client advisor performance – providing in the moment coaching as well as monthly performance reviews
• Remain constantly aware of competitor and market trends partnering with regional commercial and merchandising teams to provide timely and quantified feedback to inform future business decisions/strategies
• Be an active participant in all 360 business reviews and store visits
• Maximize business tools and reporting to elevate performance including but not exclusive to NPS, Power BI and My Loewe
• Complete any required sales reporting including weekly highlights providing timely and quantified feedback

Supporting the Store Director

• Work in partnership with the store director to manage the stores controllable expenses with oversight of payroll, overtime and temps (as and when required)
• Manage Health and Safety compliance for store in line with company policies, procedures, and local legislation
• Partner with Store Director to set strategies to improve operational efficiencies using bi annual inventories and audits to inform opportunities
• Demonstrate curiosity to implement best practices to improve the client experience
• Work in partnership with the store director to manage the stores controllable P&L with ownership of repairs, packaging, inventory

Qualifications

• Minimum 2-3 years of managing a team in a similar role
• Previous experience in driving sales through strategic business decisions

Education and Experience

LOEWE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.