Team Lead
LensCrafters · Tampa, FL · Yesterday
Information TechnologyFull-time
Job Description
GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
- Ensures the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Aids customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
Major Duties And Responsibilities
- While working in Retail:
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Aids customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
- While working in Lab, if applicable:
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
Basic Qualifications
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
Preferred Qualifications
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- LensCrafters Optical machinery/instruments experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options