Team Lead

About the Role

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Responsibilities

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
• Strives to achieve exceptional results with every customer and patient every time.
• Serves as a responsible alternate store key holder.
• Brings associate opportunities to the attention of management directly & in a timely manner.
• Custom fits glasses & precisely places prescription in lenses (if applicable).
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology (if applicable).
• Edges & mounts only when needed & within company guidelines (if applicable).
• Ensures finished eyewear meets optical standards & customer requirements (if applicable).
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence (if applicable).
• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same (if applicable).
• Ensures approved safety programs are implemented & maintained consistently per standards (if applicable).
• Creates a safe working environment for all. Demonstrates safe work practices (if applicable).
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems (if applicable).

Qualifications

• HS diploma/GED
• 1+ year experience
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay

Pay Range: 19.25 - 32.75. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.