Team Lead

About the role

This position is responsible for supporting retail operations under the direction of the assigned ReStore Manager. Key responsibilities include assisting with all store operations, managing a staff of 6-12 employees, and leading volunteer efforts.

Responsibilities

• Customer service: Answering questions, providing supervision, assisting with merchandise, clarifying policies, resolving disputes, answering phone, greeting customers.
• Volunteer Resource/Captain: Assisting with onboarding, training, and retention of volunteers, facilitating volunteer orientations, utilizing scheduling systems, and managing volunteer groups.
• Manager on Duty: Developing knowledge of merchandise and store procedures, serving as primary contact for volunteers and customers, filling in for Manager and Assistant Manager roles.
• Sales Floor Management: Preparing space for incoming items, facilitating display of merchandise, meeting sales goals, and coordinating donations.
• Team Leadership: Hiring, training, and retaining quality employees, coaching performance, motivating team, and providing a fun work environment.
• Back Room Management: Ensuring items are priced and organized, assisting with donations, and coordinating merchandise movement.
• Office Assistance: Making promotional materials, answering phone calls, scheduling donations, and providing information for newsletters and publications.
• Safety: Contributing to safety meetings, ensuring compliance with policies, identifying and addressing safety hazards.

Qualifications & Skills

• High School Diploma or equivalent required.
• Valid driver's license.
• 3 years of experience in the customer service industry.
• 1-2 years supervisory experience.
• Self-motivated, able to work independently with minimal supervision.
• Enthusiastic and teamwork focused with strong customer service skills.
• Excellent written and verbal communication, including public speaking.
• Effective leadership and team building skills.
• Strong organizational skills and attention to detail.
• Possess tact, diplomacy, and flexibility.
• Project management skills with an ability to multi-task.
• Proficiency with office computer applications (word processing, presentations, spreadsheets, databases).
• Familiarity with Volunteer Scheduling programs, such as Galaxy Digital or similar applications.

Compensation & Benefits

Competitive benefits package including medical, dental, vision, life, short term disability, 403(b), and a generous paid time off package. Part-time compensation is $18 per hour.