Team Lead

About the role

To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening/closing the store, daily bank deposits, keeping register stocked with adequate change, and addressing customer/donor needs and complaints.

Education

• High School Diploma or GED preferred

Experience

• Experience working in the Customer Service Industry
• One year of supervisor experience or 6 months as a Goodwill Team Lead Trainee

Clearances

• Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance
• Pennsylvania Criminal History Check
• Department of Human Services–FBI Fingerprints

Supervision

• The Team Lead functions under the direct supervision of the Store Manager
• The Team Lead Supervisor will supervise store employees