Team Lead

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties And Responsibilities

• Aid in training and developing staff.
• Affiliate in member service oversight to ensure all staff provide great customer experience.
• Engage in front desk-related tasks such as answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating member account information.
• Greatly engage and welcome potential members, providing gym tours.
• Assist in resolving member service issues and inquiries.
• Support team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Contribute to creating and maintaining a positive image for the club.
• Oversee cleanliness and appearance of gym.
• Manage marketing efforts and keep team members informed about current promotions.
• Order supplies, manage inventory, and track reports as necessary.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: Actively listens to customers, empathizes (sees the situation from the customer’s perspective), and works together to solve the problem.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Team Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Advancement Opportunities

To find your perfect fit, search for a club opportunity near you.

Compensation

Dollars for Scholars Program

Compensation: $16.25 - $20.00 per hour

Contact Information

JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.