Team Lead
Activate Games · Altamonte Springs, FL · 2 mo ago
On-siteInformation TechnologyFull-time
Core Responsibilities
- Answer phones and emails to accommodate customer needs; troubleshoot booking challenges to secure them.
- Aid customers at check-in, create and receive invoices, take payments, and perform overrides at check-in.
- Resolve customer complaints and escalate to the Store Leader as needed.
- Communicate the status of the facility, including each room, to ensure the best customer experience.
- Be familiar with all Activate Programs and ensure they are applied in compliance with company standards.
- Serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.
Qualifications
- 1-2 years of previous experience in a similar role with a strong focus on customer relations.
- Demonstrated ability to collaborate and previous experience overseeing a team of 10+.
- Proficiency in the use of hand and power tools.
- Proficiency in Microsoft Office and related software.