Team Lead

Core Responsibilities

• Answer phones and emails to accommodate customer needs; troubleshoot booking challenges to secure them.
• Aid customers at check-in, create and receive invoices, take payments, and perform overrides at check-in.
• Resolve customer complaints and escalate to the Store Leader as needed.
• Communicate the status of the facility, including each room, to ensure the best customer experience.
• Be familiar with all Activate Programs and ensure they are applied in compliance with company standards.
• Train new employees, lead with knowledge, focusing on customer success.
• Coach and foster relationships with incoming potential customers, existing employees, and management.
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
• Facilitate solution-minded processes for customer questions, complaints, and issues, leading and emulating Activate values.

Qualifications

• 1-2 years of previous experience in a similar role with a strong focus on customer engagement.
• Demonstrated ability to collaborate and previous experience overseeing a team of 10+.
• Proficiency in the use of hand and power tools.
• Proficiency in Microsoft Office and related software.