Team Lead

Core Responsibilities

• Answer phones and emails to accommodate customer needs; troubleshoot booking challenges to secure them.
• Assist customers at check-in, create and receive invoices, take payments, and perform overrides at check-in.
• Resolve customer complaints and escalate to the Store Leader as required.
• Communicate the status of the facility, including each room, to ensure the best customer experience.
• Aware of all Activate Programs and ensure they are applied in compliance with company standards.
• Serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

Qualifications

• 1-2 years of previous experience in a similar role with a strong focus in engaging customer relations.
• Demonstrated collaborator and previous experience overseeing a team of 10+.
• Proficient in the use of hand and power tools.
• Proficiency in Microsoft Office and related software.

Working Environment

• Capacity to lift and carry merchandise, supplies, and equipment weighing up to a certain limit.
• Ability to sit, stand, walk, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time.
• Regular use of maintenance equipment such as hand and power tools, with occasional use of a ladder.
• Comfortable working in an environment with bright flashing lights, loud music, and fog.
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols.

Perks That Power Our People

• Competitive wage with incremental pay increase.
• 401(k) and Benefits (medical, dental, vision, and basic life insurance).
• Paid time off.
• Ongoing learning and training with a focus on technology and innovation.
• Free game play and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.