Team Case Assistant- Home Care (Part time, Weekends)

Position Summary

Captures patient services under the direction of the team manager/designee. Coordinates daily patient schedules, requests additional services, and ensures timely assignment of referrals.

Key Responsibilities

• Manages multiple phone calls in a timely and professional manner, providing appropriate follow-up to ensure caller needs are met.
• Provides field staff assistance and resources for day-to-day issues under the direction of the team manager/designee.
• Checks email in a timely manner, providing follow-up to ensure sender's needs are attended to appropriately.
• Collects, organizes, and reviews various programs for information and reporting, initiating follow-up as needed.
• Updates the EMR according to agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects, including answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Affords assistance in orientation of new staff, role modeling, and participation in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Performs other duties as assigned.

Desired Attributes

• Excellent interpersonal skills and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Proficient use of Microsoft Office.

Minimum Qualifications

• One year of experience in home care setting or medical office preferred.
• No required licenses/certifications.

Education

• No specific licenses/certifications required.

Physical Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally.

Pay Range

$17.75 - $23.04

City

Rochester

Postal Code

14607