Team Assistant

Job Summary

The Team Assistant plays a vital role in supporting the Interdisciplinary Team (IDT) to ensure operational efficiency and the seamless delivery of services. This position serves as a central point of communication and coordination, ensuring that participants receive timely updates and that all services are provided as ordered in their care plans. The Team Assistant fosters effective collaboration among team members, facilitates accurate documentation, and enhances the overall experience for participants by maintaining a high standard of organization, responsiveness, and professionalism.

Essential Duties and Responsibilities

• Conducts daily chart audits to ensure that services ordered by their assigned IDT have been completed and followed up upon by the appropriate discipline.
• Attends IDT meetings, keeps notes and facilitates as needed.
• Affords care team manager with grievance resolution and appeals.
• Participates in quality initiatives as assigned.
• Answers incoming calls from participants on their IDT panel, answering their questions and helping with the participant needs to include but not limited to routing call to the appropriate discipline if available to take the call, taking a message with providing an anticipated return call timeframe and scheduling appointments with the requested IDT member using the scheduling feature in EMR.
• Assists with obtaining consultation, specialist and outside medical records as needed and enters into EMR.
• Other duties as assigned.

Experience and Education

High School Diploma or related, required 1+ years’ clerical experience, preferably in a medical setting, or equivalent 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

Pre-Employment Requirements

• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.