Tea Server

Description

Do you strive to set yourself apart with gracious service and impeccable style? Are you passionate about creating a refined and memorable experience for guests at Milwaukee’s premier luxury hotel? If so, The Pfister is looking for you to join our team as a Tea Server and continue its iconic legacy.

What You’ll Be Doing:

• Welcome and greet guests warmly upon arrival to Afternoon Tea service.
• Present and describe a variety of teas, assisting guests in their selections.
• Prepare and serve teas with precision, ensuring correct presentation and accompaniments.
• Deliver multi-course Afternoon Tea service, including savories, scones, and pastries, in an elegant and timely manner.
• Maintain complete knowledge of tea offerings, menu items, and proper service etiquette.
• Absorb and prepare for table setup prior to service, including linens, silverware, teapots, cups, and floral accents.
• Maintain the cleanliness and organization of service areas and equipment.
• Retrieve and clear trays and reset tables promptly between guests.
• Handle guest concerns with professionalism and proactive solutions.
• Support team members and perform additional tasks as assigned by management.

Position Requirements:

• Prior experience as a food or beverage server, cocktail server, or host preferred.
• Knowledge of tea varieties and proper service techniques is strongly desired.
• Strong organizational skills and attention to detail.
• Ability to carry trays and teapots, and to stand and walk for extended periods.
• Ability to lift up to 35 lbs. and perform tasks requiring bending and reaching.
• Professional demeanor and service-focused attitude.
• Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People,” striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer:

The Pfister Hotel is an Equal Opportunity Employer.