TDI - Consumer Protection - Program Supervisor IV

About the role

The Texas Department of Insurance (TDI) is seeking a Program Supervisor IV to join the Consumer Protection Property and Casualty Complaint team. This position involves performing complex administrative and supervisory work, including managing a dynamic case load of complaints, communicating with consumers and insurance companies, and providing administrative support.

Responsibilities

• Supervise Property and Casualty complaint staff by analyzing and distributing workload for assignments and ensuring efficient handling.
• Provide staff with mentoring and guidance on handling complaints and workload management, including evaluating and conducting training needs.
• Communicate with consumers and insurance companies, agents, and agencies to resolve issues and reach mutual understanding of facts.
• Manage a dynamic case load of complaints involving multiple lines of insurance.
• Coordinate with other functional areas of TDI.
• Handle escalated customer calls and provide technical correspondence to consumers, insurance company representatives, agents, and others.
• Perform other duties as assigned.

Requirements

This position requires a combination of education and experience:

• Graduation from an accredited four-year college or university with a major in business, public administration, or a related field.
• Plus, four years of experience related to the position.

Skills

• Demonstrated knowledge of state laws, rules, procedures, and regulations relevant to job requirements.
• Effective communication and working with all levels of employees and the public.
• Instructing others.
• Collaborating and cooperating with diverse groups.
• Identifying measures or indicators of program and staff performance.
• Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others.
• Handling escalated customer calls.
• Reviewing complex insurance documents.

Benefits

• Flexible work schedules.
• Work-life balance.
• 96 hours of accrued vacation per year.
• 96 hours of accrued sick leave per year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.