TDI - Consumer Protection - Insurance Specialist I

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) regulates the insurance industry, administers the Texas workers' compensation system, performs the duties of the State Fire Marshal's Office, and educates and protects consumers. The agency is located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits

• Flexible work schedules and work-life balance
• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• 401(k) and 457 Programs
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS)
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
• Optional benefits like dental, vision, life insurance, and many more
• Qualified employer for the Federal Public Service Loan Forgiveness Program

Responsibilities

• Process license applications: review to determine compliance with applicable policies, rules, and statutes and maintain filings according to applicable policies and procedures
• Effectively communicate with team members and other TDI staff
• Provide clear communication to applicants, through email and phone calls, regarding the status of their submitted application and provide instruction on resolving missing information
• Data entry of license applications and license update forms into the database
• Cross-train and assist other teams as needed
• Perform other duties as assigned

Requirements

• 60 college hours plus one year's experience in insurance work (experience and education may be substituted for one another on a year-for-year basis)
• Regular work attendance
• Travel may be required for up to 5% of the time
• Eligibility to apply for access to the Texas Criminal Justice Information System (see eligibility requirements)
• TDI will conduct a criminal background check on all final candidates; an applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense may be disqualified from employment
• Ability to obtain DPS secure site access

This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferred Qualifications

• General knowledge of Agent and Adjuster Licensing processes and procedures

Skills

• Demonstrated knowledge of:
  • State laws, rules, procedures, and regulations relevant to job requirements
  • PC software and general office procedures
  • Accurately entering data into database systems
  • Critical thinking, problem-solving, decision-making, and data analysis
• Demonstrated skill in:
  • Problem-solving and critical thinking
  • Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint
  • Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other required systems
  • Filing accurately and rapidly
• Demonstrated ability to:
  • Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds
  • Maintain the confidentiality of sensitive information
  • Analyze and solve work-related problems and work independently on a variety of administrative and technical assignments
  • Manage and coordinate multiple tasks and priorities to meet necessary deadlines
  • Work both independently and as a team player
  • Determine compliance with regulatory rules and statutes
  • Read and comprehend forms
  • Draft clear and concise letters
  • Use standard office equipment and software
  • Represent the agency professionally and courteously to licensees, consumers, insurance representatives, legislators, and others
  • Concentrate on tedious and repetitive work
  • Establish effective working relationships with coworkers

Military/Veteran Information

Military employment preference is available. Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments. To receive a military employment preference, submit the required documents, as applicable, with your application.