Insurance Specialist I

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector does not sponsor any type of work visas or STEM programs.

Responsibilities

• Process the Daily Import files to update the system with the most current insurance information from the vendor
• Review loans that reject in the insurance batch before finalizing insurance disbursements for that particular day
• Monitor and respond to emails as needed for the team email inbox
• Review closing documents within the imaging system as research requires
• Create/maintain procedure documents as requested
• Analyze the Monthly Lender-Placed Insurance bill and pay accordingly
• Research insurance lines during the monthly analysis process as needed
• Respond to HOA research items such as requesting payments and sending letters to the HOA to obtain amounts due to avoid any and all liens on a property
• Process daily flood files for newly activated loans and submit to flood vendor to update the certificate
• Reconcile flood files for all loans being transferred out and submit to flood vendor as requested
• Monitor deposits and disbursements between SMS and the insurance vendor for all Loss Draft funds
• All other duties and special projects as assigned

Qualifications

• High School Diploma/GED
• Proficient with MS Office
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years experience in a similar position

Competencies

• Knowledge of Microsoft Excel
• Basic understanding of Loss Mitigation, REO, Bankruptcy, and Foreclosure
• Ability to research and comprehend state laws and regulations
• Excellent work ethic, high productivity, and attention to detail
• Strong written and verbal communication skills
• Ability to multi-task
• Time management and organized