Insurance Specialist

Key Responsibilities

• Manage insurance claims from intake to closeout.
• Prepare, estimate, submit, and track claims using Xactimate.
• Cook up supplements, get approvals, and send invoices.
• Maintain organized, compliant, and complete claim files.
• Serve as the primary liaison between insurance carriers, customers, and internal teams.
• Handle negotiations, follow-ups, and dispute resolutions with carriers.
• Communicate proactively to manage expectations and timelines.
• Document all claims to meet regulatory, carrier, and contractual requirements.
• Track key deadlines, submission milestones, and follow-up tasks.
• Maintain audit-ready documentation across systems.
• Collaborate with roofing specialists to finalize job scope and move claim to contracted project.
• Partner with project managers to align claims with production timelines.
• Drive collection efforts related to insurance claims.
• Report on claims performance, closure rates, cycle times, and financial impact.
• Contribute to building scalable claims systems, processes, and reporting.

Qualifications

• 3+ years of insurance claims experience in roofing, restoration, or construction.
• Proven hands-on experience with Xactimate for claims estimating.
• Strong knowledge of insurance claims process, documentation, and negotiation.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in claims management or CRM systems.
• Preferred: Xactimate Level 2 Certification or mastery.
• Experience managing claims for commercial projects or large-loss restoration.
• Existing relationships or insights into major carriers' processes.
• Bilingual (Spanish a plus).

Benefits

• Competitive Pay & Performance-Based Rewards: $80,000 - $120,000 OTE.
• Quarterly + annual performance bonuses.
• Vehicle and meals allowance.
• Direct path to Claims Manager or Restoration Division leadership roles.
• Equity eligibility (available upon 12 months of service and exceeding performance targets).
• Comprehensive Benefits: Health insurance, 401(k) plan, paid time off (PTO), company expense card, professional development opportunities.

Location and Work Schedule

• Office Location: Tucson or Tempe headquarters.
• Work Schedule: Full-time.
• Occasional evening or weekend work during claim escalations or deadlines.
• Travel: Regular travel to Tucson or Phoenix markets.
• Occasional travel to Tucson office for projects, meetings, and training.