TDHCA - Loan Servicing Coordinator

About the role

Performs moderately complex (journey-level) loan specialist services associated with the Homebuyer Assistance (HBA) and Down Payment Assistance (DPA) loan portfolio. Work involves handling general loan servicing functions including, but not limited to, maintenance of the customer service line, general customer service duties, updating and maintaining borrower information on the loan tracking system. Assisting Loan Servicing staff with release of lien processing and notary services.

Responsibilities

• Handles HBA loan servicing and customer service including borrower contact, maintenance of borrower information on loan tracking system, provide payoff quotes, process releases of lien for paid off loans, and approve and process subordination agreement requests.
• Handles Bond DPAP loan servicing and customer service including borrower contact, maintenance of borrower information on loan tracking system, provide payoff quotes, and process releases of lien for paid off loans.
• Maintains active notary public certification and ensures all requirements for renewal and compliance are met.
• Submits and manages lien release requests for all paid off or forgiven single-family loans, coordinates mailing of releases and related loan communications, and addresses customer and third-party inquiries.
• Responsible for initiating communication and addressing instances of non-compliance with primary residency/ownership requirements and other program provisions applicable to the loan component.
• Responsible for issuing annual loan compliance and FAQ notices for all applicable loan programs and loan types.
• Assists Accounts Collection Coordinator with return mail research and securing foreclosure deed and/or ownership transfer documentation.
• Assists Loan Servicing Coordinator with mail out of property tax and property insurance payments, as needed.
• Works with Financial Administration to address unclaimed checks to resolution.
• Generates all month end cutoff reports for all loan portfolios, and the monthly federal loan program (HOME, NSP, TCAP) activity reconciliation reports.
• Prepares monthly management reports related to Homebuyer Assistance (HBA), and Bond DPAP.
• May assist with monthly management report updates, as needed.
• May assist Loan Servicing Coordinators with backup duties, as needed.

Requirements

Graduation from an accredited four-year college or university with major coursework in a related field. Experience and education may be substituted from one another on a year for year basis. Experience in banking, finance, mortgage lending and/or servicing, or real estate.

Qualifications

• Good working knowledge of mortgage lending and loan servicing practices, and mortgage industry rules and regulations.
• Good working knowledge of real estate and other loan documentation.
• Excellent communication and customer service skills, and the ability to produce effective written communications.
• Good working knowledge of basic accounting principles and skill in statistical concepts, methods, and mathematics; in working accurately with numerical data.
• Good working knowledge of organizational operations and document custody and control.
• Good technical, analytical, and organizational skills.
• Ability to effectively adapt to changing work volumes and deadlines.
• Good working knowledge of mortgage lending software.
• Well skilled in the use of personal computers, MS Office products such as, but not limited to, Word, Excel, Explorer.

Physical Requirements

• Functions in a standard office environment.
• Ability to drive and travel as needed.
• Ability to communicate and exchange accurate information via phone, computer, and in person.
• Ability to observe and evaluate data in a variety of formats, including hard copy, electronic, and various media formats.
• Ability to work non-standard hours including the ability to work beyond 40 hours per week as needed and in compliance with the FLSA.
• Ability to lift and/or carry up to 10 pounds.
• Ability to push and/or pull up to 10 lbs.

Other

• Must be willing to work in a non-smoking environment and adhere to all applicable Department policies and procedures.
• Must be willing to work overtime if necessary which may include nights and weekends.
• Must attend work regularly and adhere to approved work schedule.