Loan Servicing Coordinator I

About the role

The Loan Servicing Coordinator I is responsible for the daily operations of loan servicing for small business and commercial loans. This individual may also serve as a back-up in the absence of the Small Business Loan Operations Management team.

Responsibilities

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established service agreement
• Process loan modifications
• Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower
• Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners
• Ensure total document and data integrity attributes to comply with CECL data points
• Train new hires to ensure consistency and standardization in servicing small business and commercial loans
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
• Provide support for testing new products and services
• Gather Audit data requested by management
• Validate year end reporting
• Provide back-up support to Collateral and Origination areas
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• A High School Diploma or equivalent
• Or Associate's Degree in a related field
• 3 - 5 years Customer Service experience
• 5 - 6 years Commercial or Small Business Loan experience preferred
• Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
• Ability to work on multiple tasks without compromising quality
• Ability to look for ways to help customers without introducing risk to the bank properly
• Efficient communication, time management and organizational skills
• Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback
• Ability to assume leadership responsibilities

Pay

The pay range for this position is generally $18-$20 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Benefits

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.