TBCJ - Info Tech Support Spec. I-IV - OIG

About the role

This position is available at four levels: Info Tech Support Specialist I, II, III, and IV. The role reports to the OIG Huntsville Office daily.

Additional details: Retiree salary will be 2.5% less than the posted salary. Travel: none (position may make day trips, but no overnight trips). No pre-service training academy required. This position does not have access to critical infrastructure per Governor's Executive Order GA-48. Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. Applicants must submit both a résumé and a completed application to be considered; both documents should include sufficient work history to assess qualifications.

Responsibilities

• Provide first-line help desk support and assistance for operational problems of OIG's information technology systems and computer equipment
• Provide technical support for and maintenance of IT equipment such as PCs (desktops, laptops, tablets, etc.), printers, cell phones, computer peripherals, and various standard application software such as Microsoft 365, Adobe Acrobat, etc.
• Maintain inventory of IT hardware and software
• Maintain various IT systems user and administrative accounts, authentication, and permissions such as in Microsoft Active Directory and other applications
• Provide basic support for network and Internet connectivity
• Perform a variety of marginal duties as determined and assigned as needed

Requirements

• Experience in computer imaging, latest Windows operating systems (Windows 11 Pro, Windows Server 2022/2025) as a user and as an administrator
• Usage and maintenance/support of Windows application software such as Microsoft 365 applications, Adobe Acrobat applications, web browsers, various media software
• Basic networking and peripheral/printers connectivity, setup, and support
• Experience in information technology or a computer-related help desk or computer-related customer service environment; years of required experience depend on the highest level of education, training, and/or certifications completed in related fields/areas of information technology and/or computer science

Skills

• Troubleshooting and fixing computers, printer, and software-related technical problems
• Customer service skills
• Clear and professional communication (verbal, written, and digital messaging such as emails, texts, etc.)
• Keeping the workplace well organized (both physical items/inventory and digital information)

Contact

Questions regarding this position may be directed to: Ashley Taylor, Office of the Inspector General HR, 936-437-5143, oig.hr@tdcj.texas.gov