Tax Examiner I (Grand Junction-IN OFFICE)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real, specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Preserve all substantive info.
We need to parse the posting: It includes:
- Department Information (mission, vision, values). That's about the department. Could be "About the role" or maybe "About the department". Use "About the role" as heading? Might be okay.
- Helpful Tips For Applying (some generic advice) - likely boilerplate; we should remove.
- As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees: list of benefits. That's Benefits section.
- Description Of Job Taxpayer Service Division (some description). Could be "About the role" or "Responsibilities"? Actually description of division.
- What We Do (Service Centers description). Could be part of responsibilities.
- Our Service Center location is seeking ... (job summary). Could be "About the role".
- What You'll Do as a Tax Examiner I (list of duties). That's Responsibilities.
- As a Service Center Team Member You Will (list of duties). Also responsibilities.
- Residency Requirement Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights (some qualifications, conditions). Could be Requirements/Qualifications.
- Minimum Qualifications: High school diploma or GED AND Two (2) years of experience in customer service environment.
- Education And Experience: combination of related education and/or relevant experience in an occupation related to Accounting, Business, Economics, Finance, or a related field as determined by the Department may be substituted on a year-for-year basis for the required experience.
- Preferred Qualifications: list.
- Conditions Of Employment With The CDOR (some conditions). Could be part of Requirements.
- Minimum Qualification Screening etc (application instructions) - remove.
- Email Address etc - remove.
- Supplemental Information Equity, Diversity, and Inclusion Compliance - remove (EEO boilerplate).
Thus we need sections: About the role (maybe combine department mission and job summary), Responsibilities, Requirements (or Qualifications), Benefits.
We should not include Pay or Schedule unless specified. Not present.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, not boilerplate.
Let's extract substantive content:
Department Information:
- Mission: become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
- Values: service, teamwork, accountability, integrity, and respect.
- Vision: empower businesses and individuals through quality customer service, innovation, and collaboration.
- Celebrate diversity and support an equitable and inclusive culture.
- Embrace differences because they bring innovation.
- (Video link omitted? It's just a prompt; we can ignore as not substantive? It's a suggestion to watch video; maybe not needed.)
Helpful Tips For Applying: remove.
Benefits list:
- PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
- Medical, Dental, and Vision insurance coverage
- Automatic Short-Term and Optional Long-Term Disability Coverage
- Life and AD&D Insurance
- Flexible Spending Accounts (FSAs)
- Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
- 11 Paid Holidays Annually and Accrued Annual and Sick Leave
- Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Description Of Job Taxpayer Service Division:
- The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.
- A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors and contacts taxpayers to obtain any missing information.
- Furthermore, Tax Examiners can be responsible for analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service, local municipalities or agencies in another state.
What We Do (Service Centers):
- The Service Centers serve as the “face” of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance and customer service.
- These Centers are located in Denver Metro, Colorado Springs, Pueblo, Fort Collins, and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing, payments, information, and other resources.
- Our Service Center location is seeking a courteous and friendly team player with experience working in a diverse, customer focused environment to serve as a Tax Examiner I.
- Our best Tax Examiners are adaptable and have strong computer software applications proficiency.
- Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere!
What You'll Do as a Tax Examiner I:
- You will be offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center.
- You will also be responding to questions from taxpayers via email and mailed forms.
- You'll be joining a close-knit team who promotes team building and supporting each other.
- If you're ready to enjoy the benefits of being a State employee, then this job may be for you!
As a Service Center Team Member You Will:
- Direct all customers to the correct areas by identifying customers' problems and needs.
- Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
- Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations.
- Assist with sales tax, wage withholding and income tax returns.
- Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
- Analyze and adjust returns, accounts and customer information using DOR systems.
- This position will be located in our office and you will be required to work in person (Monday-Friday).
Residency Requirement Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights:
- This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description H8N1XX Tax Examiner I (maybe not needed as heading? It's metadata; we can drop.)
Education/Licensure/Certification/Experience MINIMUM QUALIFICATIONS:
- High school diploma or General Education Diploma (GED) AND Two (2) years of experience in customer service environment.
Education And Experience:
- A combination of related education and/or relevant experience in an occupation related to Accounting, Business, Economics, Finance, or a related field as determined by the Department may be substituted on a year-for-year basis for the required experience.
- Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
- NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:
- State experience with GenTax
- Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
- Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
- Proficient with Google Workspace and Microsoft Office
- Strong problem solving skills
Conditions Of Employment With The CDOR:
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
- As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
- Final candidates must also complete a successful background investigation and reference check prior to appointment.
- Certain positions based on duties may require scheduled background investigations.
- Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
- To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.
Minimum Qualification Screening etc: remove (application instructions). Email Address etc: remove.
Equity, Diversity, and Inclusion Compliance: remove (EEO).
Thus we have substantive content for sections:
- About the role (could include department mission/vision/values and job summary). We'll combine department info and the description of the division and service center seeking.
- Responsibilities: combine "What You'll Do as a Tax Examiner I" and "As a Service Center Team Member You Will" plus maybe the Taxation Division description? But that is more about role. We'll keep responsibilities as the bullet lists of duties.
- Requirements/Qualifications: include Minimum Qualifications, Education And Experience substitution note, Preferred Qualifications, Conditions of Employment, Residency requirement.
- Benefits: list.
We need to avoid filler like "commensurate with experience". Not present.
We must not create sections with no real content.
Now produce HTML fragment.
We'll use
About the role
then with prose combining mission, vision, values, description of Taxation Division, Service Centers, and job summary.
But we need to ensure we don't repeat info excessively; but we must preserve all substantive info. So we need to include each piece somewhere.
Let's craft About the role paragraph:
"The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. The department is driven by values of service, teamwork, accountability, integrity, and respect, and its vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. CDOR celebrates diversity and supports an equitable and inclusive culture, embracing differences as a source of innovation. The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. Tax Examiners review tax returns for accuracy and completeness, ensure returns can be processed as filed, resolve errors, contact taxpayers for missing information, analyze accounting files, issue refunds or bills, calculate penalty and interest, collect delinquent taxes, handle taxpayer complaints, adjust for discrepancies, and work with other taxing authorities such as the IRS, local municipalities, or agencies in other states. Service Centers serve as the “face” of the Taxation Division, with locations in Denver Metro, Colorado Springs, Pueblo, Fort Collins, and Grand Junction, providing face-to-face accessibility for filing, payments, information, and other resources. The Service Center is seeking a courteous and friendly team player with experience in a diverse, customer‑focused environment to serve as a Tax Examiner I; ideal candidates are adaptable, proficient with computer software applications, and possess a willingness and desire to learn and grow in an evolving atmosphere."
That covers mission, vision, values, division description, service centers, job summary.
Now Responsibilities: combine the two duty lists.
We'll create
- items.
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, not boilerplate. Let's extract substantive content: Department Information: - Mission: become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. - Values: service, teamwork, accountability, integrity, and respect. - Vision: empower businesses and individuals through quality customer service, innovation, and collaboration. - Celebrate diversity and support an equitable and inclusive culture. - Embrace differences because they bring innovation. - (Video link omitted? It's just a prompt; we can ignore as not substantive? It's a suggestion to watch video; maybe not needed.) Helpful Tips For Applying: remove. Benefits list: - PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans - Medical, Dental, and Vision insurance coverage - Automatic Short-Term and Optional Long-Term Disability Coverage - Life and AD&D Insurance - Flexible Spending Accounts (FSAs) - Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML) - 11 Paid Holidays Annually and Accrued Annual and Sick Leave - Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program Description Of Job Taxpayer Service Division: - The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. - A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors and contacts taxpayers to obtain any missing information. - Furthermore, Tax Examiners can be responsible for analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service, local municipalities or agencies in another state. What We Do (Service Centers): - The Service Centers serve as the “face” of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance and customer service. - These Centers are located in Denver Metro, Colorado Springs, Pueblo, Fort Collins, and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing, payments, information, and other resources. - Our Service Center location is seeking a courteous and friendly team player with experience working in a diverse, customer focused environment to serve as a Tax Examiner I. - Our best Tax Examiners are adaptable and have strong computer software applications proficiency. - Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere! What You'll Do as a Tax Examiner I: - You will be offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center. - You will also be responding to questions from taxpayers via email and mailed forms. - You'll be joining a close-knit team who promotes team building and supporting each other. - If you're ready to enjoy the benefits of being a State employee, then this job may be for you! As a Service Center Team Member You Will: - Direct all customers to the correct areas by identifying customers' problems and needs. - Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments. - Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations. - Assist with sales tax, wage withholding and income tax returns. - Coordinate protest solutions with other DOR areas and other agencies through the supervisor. - Analyze and adjust returns, accounts and customer information using DOR systems. - This position will be located in our office and you will be required to work in person (Monday-Friday). Residency Requirement Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights: - This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description H8N1XX Tax Examiner I (maybe not needed as heading? It's metadata; we can drop.) Education/Licensure/Certification/Experience MINIMUM QUALIFICATIONS: - High school diploma or General Education Diploma (GED) AND Two (2) years of experience in customer service environment. Education And Experience: - A combination of related education and/or relevant experience in an occupation related to Accounting, Business, Economics, Finance, or a related field as determined by the Department may be substituted on a year-for-year basis for the required experience. - Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. - NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications: - State experience with GenTax - Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources. - Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks - Proficient with Google Workspace and Microsoft Office - Strong problem solving skills Conditions Of Employment With The CDOR: - Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. - As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. - Final candidates must also complete a successful background investigation and reference check prior to appointment. - Certain positions based on duties may require scheduled background investigations. - Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. - To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle. Minimum Qualification Screening etc: remove (application instructions). Email Address etc: remove. Equity, Diversity, and Inclusion Compliance: remove (EEO). Thus we have substantive content for sections: - About the role (could include department mission/vision/values and job summary). We'll combine department info and the description of the division and service center seeking. - Responsibilities: combine "What You'll Do as a Tax Examiner I" and "As a Service Center Team Member You Will" plus maybe the Taxation Division description? But that is more about role. We'll keep responsibilities as the bullet lists of duties. - Requirements/Qualifications: include Minimum Qualifications, Education And Experience substitution note, Preferred Qualifications, Conditions of Employment, Residency requirement. - Benefits: list. We need to avoid filler like "commensurate with experience". Not present. We must not create sections with no real content. Now produce HTML fragment. We'll use
About the role
thenwith prose combining mission, vision, values, description of Taxation Division, Service Centers, and job summary. But we need to ensure we don't repeat info excessively; but we must preserve all substantive info. So we need to include each piece somewhere. Let's craft About the role paragraph: "The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. The department is driven by values of service, teamwork, accountability, integrity, and respect, and its vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. CDOR celebrates diversity and supports an equitable and inclusive culture, embracing differences as a source of innovation. The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. Tax Examiners review tax returns for accuracy and completeness, ensure returns can be processed as filed, resolve errors, contact taxpayers for missing information, analyze accounting files, issue refunds or bills, calculate penalty and interest, collect delinquent taxes, handle taxpayer complaints, adjust for discrepancies, and work with other taxing authorities such as the IRS, local municipalities, or agencies in other states. Service Centers serve as the “face” of the Taxation Division, with locations in Denver Metro, Colorado Springs, Pueblo, Fort Collins, and Grand Junction, providing face-to-face accessibility for filing, payments, information, and other resources. The Service Center is seeking a courteous and friendly team player with experience in a diverse, customer‑focused environment to serve as a Tax Examiner I; ideal candidates are adaptable, proficient with computer software applications, and possess a willingness and desire to learn and grow in an evolving atmosphere." That covers mission, vision, values, division description, service centers, job summary. Now Responsibilities: combine the two duty lists. We'll create
- items.