Tasting Room Lead - Sterling Vineyards

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

The Tasting Room Lead is an ambassador all guest interactions through pouring and selling wines, hosting tastings, guiding tours and welcoming all visitors. The Tasting Room Lead will act as shift supervisor to lead by example and direct daily activities of Hospitality Associates in partnership with the Assistant Hospitality Manager.

Key Responsibilities

• Help achieve or exceed DTC financial goals
• Follow inventory controls to minimize monthly loss and expense
• Greet guests and answer questions about wines, merchandise, history, and facilities
• Host tastings that reflect the Sterling Vineyards brand and drive sales and loyalty
• Process POS transactions accurately
• Report tips and gratuities accurately
• Open, close, and operate cash registers
• Build and maintain long-term guest relationships
• Serve as a host for VIP guests
• Maintain guest service standards
• Educate guests on winemaking and winery history
• Promote wine club membership to